What should I do if my wallet or device is stolen?

Contact your bank and financial institutions

Immediately inform your bank about the theft, especially if your wallet contained bank cards . They can help you freeze your accounts and prevent unauthorised transactions. If you use mobile payment services (e.g., Apple Pay, Google Pay, any other app or online platform where you have stored your bank card details), de-link your stolen device from these services as soon as possible. Please see your banks number below:

  • FNB (First National Bank)

    Fraud Hotline: 087 575 9404
  • Investec:

    Fraud Hotline: 0860 110 161
  • Nedbank

    Fraud Hotline: 0800 110 929
  • Post Bank

    Fraud Hotline: 0800 53 54 55
  • Standard Bank

    Fraud Hotlines: 0800 020 600 or 0860 033 269
    International: +44 (0) 1624 643643
  • Absa

    Fraud Hotline: 0860 557 557
    International: +27 11 501 5089
  • African Bank

    Fraud Hotline: 0860 000 000
    or 011 256 9988
  • al Baraka Bank

    Fraud Hotline: 0860 225 786
  • Bidvest Bank

    Fraud Hotline: 0860 111 177
  • Capitec Bank

    Personal Banking Fraud Hotline: 0860 10 20 43
    Business Banking Fraud Hotline: 0860 30 92 50
    WhatsApp: 067 418 9565
    International: +27 21 941 1377

Report the theft to the South African Police Service immediately

Visit the nearest police station immediately to report the theft and obtain a case number. This is crucial to getting police assistance and your case docket number which will be required for any insurance claims and for tracking progress on the case you registered.

Use tracking services

If your device has a tracking feature (like "Find My iPhone" or "Find My Device" for Android), use it to locate your device. However, be cautious and do not attempt to retrieve it yourself; instead, inform the police of its location.

Notify Your mobile network provider

Contact your mobile provider to report the theft of your phone or SIM card. They can suspend your service to prevent unauthorised use.

Secure your online accounts

Change passwords for any online accounts that may have been accessed via your stolen device. Enable two-factor authentication where possible to enhance security.

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