Smishing, short for SMS Phishing, is where criminals send an SMS often purporting to be from your bank requesting your personal or financial information such as your account or PIN number. Criminals are aware that people are spending more and more time on their smartphones, but also know that users are often using their smartphones on the go, or when in a hurry, and may be less likely to scrutinise and deliberate SMS’s with suspicious links. Clicking on these suspicious links may install malware onto your phone, or could take you to a spoof website where you will be asked to enter personal or confidential information.


  • Do not click on links or icons in unsolicited SMSs.
  • Do not reply to these SMSs. Delete them immediately.
  • Do not believe the content of unsolicited SMSs blindly. If you are worried about what is alleged, use your own contact details to contact the sender to confirm.
  • Check that you are on the authentic/real site before entering any personal information.
  • If you think that your device might have been compromised, contact your bank immediately.
  • Create complicated passwords that are not easy to decipher and change them often.
  • Don't store your credit card or banking information on your smartphone in case malware gets installed on your phone.
  • Regard urgent security alerts, offers or deals as warning signs of a hacking attempt.