THE FESTIVE SEASON IS HERE. OPPORTUNISTIC CRIMINALS HAVE NO KE DEZEMBA CHILL. CHECK OUT THESE TIPS RIGHT AWAY AND PREVENT THEM FROM RUINING YOUR HOLIDAY!
Mobile Phone Snatching Fraud
PINS & PASSWORDS:
- Set different and complex passwords for each app or service. Ensure that these are not stored on a password manager app, browser password manager, or on the phone itself.
- Disable the autosave function on your smart phone.
- Ensure that you have set additional security controls on your device for adding biometrics such as fingerprint or facial recognition, for instance you can enable your device to ask for the device password to add another person’s biometric to your device.
- Do not click links in SMS’s or emails stating that your lost or stolen device has been located as criminals use this to obtain sensitive personal information.
- Always be vigilant by being aware of who is around you when using your phone in public.
- Treat your mobile device the same way you would treat your bank card.
- If your mobile device is lost or stolen notify your bank immediately to freeze your banking profile and prevent the perpetrators from using your banking app.
- When calling the bank to report the phone as stolen, request that they place a temporary hold on your entire account to allow you the time to change, replace and update all your info.
- Always log out of your banking app manually once you have finished transacting.
- Keep your daily EFT and ATM limits low as some banking apps and internet banking profiles will require that contact be made with the bank before the limit can be increased on your profile.
- Be alert to your surroundings. Do not use the ATM if there are loiterers or suspicious people in the vicinity. Be aware that fraudsters are often well dressed, well-spoken and respectable looking individuals.
- If you are disturbed while transacting at the ATM, your card may possibly be skimmed by being removed and placed back into the ATM without your knowledge. Cancel the transaction immediately and report the incident using your Bank's Stop Card Toll free number, which is displayed on all ATMs, as well as on the back of your bank card.
- After successfully transacting at the ATM, leave immediately. Be cautious of strangers requesting you to return to the ATM to finalise any transaction as skimming may occur during this request.
- Never force your card into the slot if you experience initial difficulty, as it might have been tampered with.
- If your card is swallowed by the ATM, do not leave the ATM before you have cancelled your card.
TIPS TO PROTECT YOUR PIN:
- Your PIN is your personal key to secure banking, and it is crucial to keep it confidential.
- Memorise your PIN, never write it down or share it with anyone, not even with a family member or a bank official.
- Key in your PIN yourself in such a way that no one else can see it, for example, cover your hand that is punching the numbers even when alone at the ATM, as some criminals may place secret cameras to observe your PIN.
TIPS TO PROTECT YOUR CASH:
- Some fraudsters wait until you have drawn your cash to take advantage. Be wary of people loitering around the ATM and ensure that you are not followed.
- Be cautious of strangers requesting that you return to the ATM to finalise/close the transaction because they are unable to transact. Skimming may occur during this request.
- Never allow your children to draw money using your card, since they're the most vulnerable to perpetrators.
- Don’t fall for offers that are available at a very low price. If it seems to be too good to be true, it usually is.
- Shopping for cheap online specials can be an expensive mistake. If a deal seems too good to be true, it probably is.
- Phishing: Don’t click on links that reroute you to online shopping screens. Always type in URL manually.
- Always use the payment gateway provided by the site you are shopping on, and don’t be conned into making a payment outside of the site.
- Protect yourself against fraud by registering for additional security that sends a One-Time PIN (OTP) to your phone when making a payment.
- Don’t read back OTP’s you receive to anyone over the phone regardless of who they say they are.