Web icons_SVG_ 8 oct


Online shopping has only grown in popularity due to the endless catalogue of purchasable items, the convenience of making purchases at your fingertips, fast delivery and great deals. It has also created lucrative opportunities for criminals scammers to trick you into paying for goods you won’t receive or obtain your personal information for their own financial gain. Unbeknown to you, you could be creating the opportunity for them by being enticed by a really good deal online via a mailer or Facebook advert. After you have paid for your purchase in full, you don’t receive the goods and when you try to make contact with the online retailer, there is no response. They have simply disappeared and your money is gone.


  • Only shop at reputable retailers and avoid unknown ones, even if the offers appear to be amazing. 
  • Trust your gut. If that special seems too good to be true, don’t proceed with the transaction.
  • Be aware that online fraud is on the increase and that organised crime syndicates are behind it. These criminals want your banking details so never save your bank card details on e-commerce sites. It might put you at risk of falling victim to fraud.
  • Criminals create fake websites that copy legitimate brands. Make sure that when you navigate to a website, that you did not click on a link to access it. Rather type the URL directly into your browser, if you know what it is, or do a browser search navigate to the site using the search results.
  • Only enter your card information on the e-commerce site’s payment platform. Don’t be tricked into doing an EFT or making a payment outside of the site.
  • Be wary if an e-commerce site does redirect you to confirm your transaction via your bank’s 3D secure page or via your own bank’s mobile app before you pay for your purchase.
  • Never click on unknown links in emails, or open email attachments from unknown sources. 
  • Criminals send links in emails, SMS’s and WhatsApp’s that appear to be from legitimate sources. These links will typically route you to a fake login screen that harvests your login credentials to give criminals access to your various online accounts.
  • Criminals may then call you pretending to be from the bank, ask you to confirm bank information and read back a one-time PIN sent to you for verification. This is a trick to manipulate you into authorising a card transaction using your stolen card information.
  • Monitor your bank accounts to check that no irregular activity has taken place without your consent or knowledge.